Thank you for shopping with Zora Lucky Scoop! We carefully prepare every order to create a fun and special surprise experience for you.
Processing Time
All orders require preparation time before shipment.
Our standard processing time is 3–7 business days, including item selection, order checking, and careful packaging.
Please note that orders with special requests or personalized preferences may require additional preparation time.
Shipping Time
After your order has been prepared and shipped, estimated delivery times are:
Air Shipping: Approximately 7–15 business days
Sea Shipping: Approximately 20–30 business days
Delivery times are estimates only and may vary depending on the destination country, customs processing, weather conditions, holidays, and shipping carrier delays.
Tracking Information
Once your order has been shipped, tracking information will be provided when available.
Please note that tracking information may not show updates immediately after shipment.
In some cases, tracking events may take several business days to appear while the package is being processed, transferred between shipping partners, or entering the destination country's delivery network.
This is a normal part of international shipping. Please allow some time for tracking updates before contacting us about the status of your order.
Shipping Address
Please make sure your shipping address, email address, and contact information are correct before completing your order.
We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
If you need to update your address, please contact us as soon as possible after placing your order.
Customs and Import Fees
Most orders are shipped with duties and taxes covered whenever available.
However, customs regulations vary by country and region. In some cases, additional customs duties, taxes, or import fees may be required by the destination country's customs authorities.
If any additional charges are required by local customs, these fees are the responsibility of the customer.
Please contact us if you have any questions about shipping to your country before placing an order.
Shipping Restrictions
We currently ship to supported countries and regions listed on our Shipping Information page.
Some remote areas or special destinations may require additional shipping fees or may not be available for delivery.
Contact Us
If you have any questions about shipping or your order, please contact us:
