Thank you for shopping with Zora Lucky Scoop!
We want every customer to enjoy their Lucky Scoop surprise experience. If you have any questions or concerns about your order, please contact us and we will do our best to assist you.
## Order Changes and Cancellations
If you need to make changes to your order or request a cancellation, please contact us within 2 hours after placing your order.
Once your order has entered the preparation or shipping process, we may not be able to modify or cancel your order.
## Lucky Scoop Surprise Experience
Lucky Scoop products are designed as surprise experiences. Customers are welcome to share their preferences, including favorite styles, colors, themes, or characters.
However, specific items cannot be guaranteed. We cannot accept returns or refunds due to personal preferences, unexpected selections, or not receiving a specific item.
Our team will carefully select items based on the preferences provided whenever possible to create a fun and personalized unboxing experience.
## Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us within 7 days if your item arrives damaged, defective, or if you receive an incorrect item.
To help us review the issue, please provide your order number and clear photos or videos of the problem.
After reviewing your request, we will provide an appropriate solution, which may include a replacement, store credit, or refund when applicable.
Returns
Due to the surprise and personalized nature of Lucky Scoop products, we do not accept returns for reasons including personal preference, change of mind, or disappointment with surprise selections.
If a return is approved by our team, please do not send items back before receiving return instructions from us.
Customers may be responsible for return shipping costs for approved returns.
Refunds
If your refund request is approved, we will process the refund to your original payment method.
Please allow several business days for your bank, credit card company, or payment provider to complete the refund process.
Contact Us
If you have any questions about refunds or returns, please contact us:
Email:
zoraluckyscoop@gmail.com
